Delivery and Returns

Our delivery times are between “Next Day” and 4 working business days depending on how busy our workload is and how big your order is. Your order will be dispatched as soon as possible, unless there is an event or act beyond our reasonable control. In such an event we will contact you with an estimated dispatch date.

We are responsible for each package until it is shipped to you. Depending on your selected service, a signature may be required upon receipt of the goods. Once your products have been delivered, the responsibility for your purchased goods transfers to you. If a signature is obtained from someone other than you at the shipping address you have specified then you accept that this signature constitutes evidence of delivery and responsibility for the goods transfers to you in the same way.

Please keep all packaging materials in the event that you may wish to return your purchase.

Returns Policy

We hope that you are very happy with the products you buy from us, however if this is not the case, we promise to refund any item you are unhappy with when you return it to us in a saleable condition within 7 days of the date after you receive your goods.

As our aluminium profile products are bespoke if cut, drilled or machined to your specification, we cannot accept returns unless the item is faulty or incorrect.

The Distance Selling Regulations state that your right to cancel an order starts the moment you place your order and doesn’t end until seven working days from the day after you receive your goods.

When returning items to us, please place your returned goods in their original packaging and do not remove any labels or tags. On receipt of the returned goods we will inspect them and if compliant with our returns policy we will refund you the full value of the purchase including the initial costs of delivery to you. You are responsible for the return postage/delivery costs to us.

Condition of Returns

You must return the goods in perfect condition, not opened, no seals broken, not used or damaged and in the original packaging – otherwise the return may be considered non-compliant for refund.

Returning Faulty Goods

If you receive faulty goods and wish to return them, The Distance Selling Regulations are in addition to your standard legal rights. We are of course happy to replace faulty goods. You are responsible for the return postage/delivery costs.

How do I return an item?

Please follow the below process for returning your parcel to us:

• Re-pack the goods in its original packaging with labels and any tags still attached.
• The goods must comply with the ‘Condition of Returns’ shown above.
• Place the re-packaged goods in your own packaging ready for posting back to us.
• You are responsible for the return postage/delivery costs.
• Return the package by using the Post Office counters and obtain proof of postage from the Post Office.
• Please do not post the package through the post box without obtaining a certificate of posting.
• Keep your certificate of postage safe as you will need this as your proof of return.
• The same applies if you use a courier or other delivery service.

If you have any questions/comments about returns policy please contact us.