Trading Terms and Conditions

Terms of Sale

When you place an order on our Site you automatically agree to our Terms and Conditions. After you place an order, you will be taken to our “Order Receipt Page” to confirm your order details. However, please note that this does NOT mean that your order has been accepted.

All card payments are subject to authorisation by your card issuer and we take payment when we accept your order shortly before dispatch. Once your details have been verified you will receive your ‘Order Confirmation’ email. Unless you cancel your order, acceptance of your order is when we dispatch the goods and completion of the contract between you and VF Group Online Ltd is when you receive the goods. We will send you a Dispatch Confirmation email confirming that the order has been dispatched. Up until the point of dispatch your order may be subject to further validation checks.

We can only accept orders for items that are shown on the Site as being in stock. If an item is out of stock, we offer a facility for you to receive an email when the item is back in stock. In the unlikely event that we cannot supply you with any or all of the items you ordered we will inform you by email. If you have already paid for the item, we will refund you in full as soon as reasonably possible.

We reserve the right to refuse to supply any person for any reason at any time at our sole discretion, including, but not limited to, our inability to obtain authorisation for payment. We will not be liable to you or any third party by reason of our withdrawing any merchandise from the Site; removing, screening or editing any materials or content on the Site; refusing to process a transaction or unwinding or suspending any transaction after the processing has begun.

Pricing and Availability

We do not provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found of offered on this Site for any particular purpose. The images of the products available on our Site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computers display accurately reflects the colour of the products. Our products may vary slightly from those images. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

All products shown on our Site are subject to availability.

All online orders are charged in British Pounds (GBP) and include VAT but exclude delivery costs where applicable. The prices of the products will be as quoted on our Site from time to time. Prices on the Site are subject to change. The site contains a large number of goods and it is possible that, despite our best efforts, some of the goods listed may be incorrectly priced. If we discover an error in the price of an item you have ordered, we may cancel your order at any time up to the point we send the item(s) to you. We will contact you where we become aware of an error and ask you whether you wish to continue with your order at the correct price or cancel it. If we do cancel your order, you will receive a full refund of any charges paid in advance.

Payment

Payment may be made using a UK registered debit or credit card via the Stripe payment gateway. We accept the following cards: Delta, Maestro, Mastercard, Visa and Visa Electron. Payment will be debited and cleared from your account upon receipt of your order by VF Group Online Ltd. You confirm that the credit/debit card that is being used is yours. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to VF Group Online Ltd, we will not be liable for any delay or non-delivery.

We take reasonable care to make our Site secure. All credit/debit card transactions on this site are processed using a secure online payment gateway that encrypts your card details in a secure host environment.

We will validate name, address and other personal information supplied by you during the order process against appropriate third-party databases. By registering with valuframe.co.uk you are accepting these Terms and Conditions and consenting to such checks being made. In performing these checks your personal information may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.

Furthermore, we will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Site.

Amendments

We are unable to amend an order once it has been placed. Please ensure you check your order details are correct before submitting it to us.

Dispatch and Delivery

Your order will be fulfilled within our estimated delivery timescales, unless there is an event or act beyond our reasonable control. If we are unable to meet the estimated delivery date because of such an event or act, we will contact you with a revised estimated delivery.
We are responsible for each package until it is delivered to you. A signature is required upon receipt of the goods at which point responsibility for your purchased goods transfers to you. If a signature is obtained from someone other than you at the delivery address you have specified then you accept that this signature constitutes evidence of delivery and responsibility for the goods transfers to you in the same way.

Please keep all packaging materials in the event that you may wish to return your purchase.

Return and Refund Policy

If you are not satisfied with your purchase, you have the choice of cancelling your order under the Distance Selling Regulations or returning the items for a refund using our convenient return option.

Return Options

If you wish to return any of the items that you purchased for a refund, please contact us for details on returning your purchase.

Refund Policy

If you are not completely satisfied with your purchase, we offer to refund on any full price goods that are returned to us within 14 days (from the day the goods were delivered to you).

The items must be unused and returned in a resalable condition in the original packaging.

Refunds will be made via the original payment method. Please allow up to 30 days to process the refund.

Refunds will be given if any goods are found to be defective as to quality, description or performance.

This does not affect your statutory rights under the Distance Selling Regulations.

Cancelling Your Order

Your notification must specify that you wish to cancel the entire order under the Distance Selling Regulations.

The item must be returned in a resalable condition in the original packaging within 30 days of you receiving it.

We will refund you in full, including any postage paid, within 30 days of receiving your written notification (subject to the entire order being back in our possession).

You are responsible for any shipping costs and insurance. Should we incur any shipping costs in the return of your items these costs will be deducted from the refund.

We cannot accept responsibility for goods that are lost or damaged in transit.